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Claims Handling

In addition to our dedicated team of insurance advisors, we also have an administrative team to support all our clients with their claims handling. We work with the top UAE insurers to provide you with the most convenient, efficient way to settle your claims.

There are generally two ways to settle your claims. Either your insurer has direct billing with a network of hospitals or you will have to file for a reimbursement after you've paid for and receive treatment. Direct billing means that you will not have to pay out-of-pocket because the insurer will arrange to pay the hospital directly.

We can provide you with information about the network of hospitals that offer direct billing with your insurer. This way, you wouldn't need to deal with the trouble of filing a claim.

With our administrative staff and a 24 hour hotline that most major insurance companies provide, no matter what questions you may have, you will be able to get the answer and assistance you need quickly and efficiently.

There are two major types of claims. To find out more, please click on the links below:

Common Causes for Delays in Claims Processing

Most insurers can process claims efficiently within a week as long as all the proper procedures have been followed.

The most common reason for delayed reimbursements is incomplete or incorrectly filled out forms. Many people also forget to include a required document or other information. Both of these reasons can cause a significant delay in the processing of your claim.

Another common problem that is likely to cause delays in your reimbursement claim is when a client tries to file a claim for a treatment that is related to a pre-existing condition. Most insurers will not provide coverage for a pre-existing condition, which is a medical condition that existed prior to the start of your policy. If you try to file a claim for a treatment that is caused by a pre-existing condition, it is highly likely that your claim will be rejected or delayed. You can check your policy schedule to see what kind of coverage your plan provides.

Claims can be reimbursed with most major types of currency. You can also choose to have the money credited back to you in many ways, including a check, money transfer, or credit transfer.

Like our insurance information, our administrative service to our members is free for the lifetime of the policy. We can help you file your claim in a timely manner, making sure that there are no errors or problems that will cause reimbursement to be delayed.

Contact us today for more information about claims handling or a medical insurance plan .

UAE-Medical-Insurance is owned and operated by Medstar Insurance Brokers LLC who is regulated and licensed by the UAE Insurance Authority (license number 12) and the Health Authority of Abu Dhabi.

Registered Office: PO Box 113048, Abu Dhabi, UAE.